Frequently Asked Questions

For Users

1. How do I place an order on Juvelita?

Browse our curated collection of handmade jewelry. Once you find a design you love, add it to your cart and complete our secure checkout process. If you're interested in a custom piece, visit the vendor’s shop page and contact them directly.

2. What if I want a custom order?

Many of our pieces can be tailored to your exact needs. Contact the artisan through their store page to discuss your custom request. Please note that custom orders are generally non-returnable unless there is a defect or a vendor-specific policy allows an exchange.

3. What payment methods do you accept?

We offer secure payment options via trusted gateways such as Paysera, ensuring smooth and safe transactions.

4. Can I return or exchange an item?

In accordance with EU consumer law (Directive 2011/83/EU), standard purchases can be returned within 14 days without a reason. However, custom-made jewelry is typically non-returnable unless defective or unless a vendor-specific policy applies.

5. What if I don’t find exactly what I’m looking for?

If you cannot find your desired piece, you can contact vendors directly or use our “Random Pick” feature to discover unique designs.

For Vendors

1. How do I register as a vendor on Juvelita?

Visit our vendor registration page to sign up. Once registered, you can set up your store, list your products, and connect with buyers—all with no upfront cost on our free plan.

2. What commission rates apply?

We operate on a freemium model. Our free plan charges a standard commission, while our premium plan offers lower commissions along with extra features like enhanced analytics and exclusive webinars.

3. How do I withdraw my earnings?

Earnings are disbursed through our secure payout system. You can select your preferred withdrawal method (e.g., Paysera, bank transfer, or PayPal) directly from your vendor dashboard.

4. What kind of support do I receive?

We’re committed to your success. Standard support is available to all vendors, while premium vendors receive priority assistance and exclusive educational resources.

5. How do I manage my store’s quality?

We carefully curate our artisan partners and continuously monitor customer feedback to ensure every product meets our high quality standards.

General

1. How do I get in touch if I have more questions?

For further inquiries, please visit our Contact page or use our live chat feature. Our dedicated support team is here to assist you.

2. How does Juvelita ensure product quality?

We maintain high quality through a rigorous selection process, ongoing customer feedback, and a comprehensive review system that ensures every item meets our community's standards.